Last updated: xxxx
This privacy policy explains how Midlands Drainage Group collects, uses and protects your personal information when you use our website, contact us, request a quote, make an enquiry or use our services.
We are committed to protecting your privacy and handling your personal information responsibly, transparently and in accordance with UK data protection law.
1. Who We Are
Midlands Drainage Group provides drainage services across the East Midlands, including blocked drains, emergency drainage, CCTV drain surveys, drain repairs, drain installation, groundworks, soakaways and commercial drainage services.
For the purposes of data protection law, the data controller is:
Business name: Midlands Drainage Group
Website: midlandsdrainagegroup.co.uk
Business address: xxxx
Email: info@midlandsdrainagegroup.co.uk
Phone: xxxx
If you have any questions about this privacy policy or how we use your personal information, please contact us using the details above.
2. What Personal Information We Collect
We may collect and process the following types of personal information:
• Your name
• Your email address
• Your phone number
• Your address or job location
• Your postcode
• Details about your enquiry or drainage issue
• Information you provide through our website contact form
• Information you provide by phone, email, text message or social media
• Details needed to provide quotes, arrange visits or complete work
• Payment or invoicing information where relevant
• Website usage information, such as pages visited and how you use our website
• Technical information, such as your IP address, browser type, device type and cookie preferences
We only collect information that is relevant to dealing with your enquiry, providing our services, managing our business and improving our website.
3. How We Collect Your Personal Information
We may collect personal information when you:
• Fill in a form on our website
• Contact us by phone, email or social media
• Request a quote
• Book a drainage service
• Ask us to visit a property or site
• Become a customer
• Provide feedback or a review
• Use or browse our website
We may also receive information from third parties where relevant, such as landlords, letting agents, property managers, builders, developers, insurance companies, contractors or other people involved in arranging drainage work.
4. How We Use Your Personal Information
We use your personal information to:
• Respond to enquiries
• Provide quotes
• Arrange appointments and site visits
• Provide drainage services
• Communicate with you about your enquiry or job
• Send invoices and manage payments
• Keep internal records
• Deal with customer service queries
• Manage complaints or disputes
• Improve our services and website
• Maintain website security
• Comply with legal, accounting and tax obligations
We do not sell your personal information.
5. Our Lawful Basis For Using Your Information
Under UK data protection law, we need a lawful basis to use your personal information.
Depending on the situation, we may rely on one or more of the following lawful bases:
Contract
We may use your personal information where it is necessary to provide a quote, arrange work, carry out services or manage our relationship with you as a customer.
Legitimate Interests
We may use your personal information where it is necessary for our legitimate business interests, provided your rights and interests do not override those interests. This may include responding to enquiries, managing customer relationships, improving our services, maintaining website security and keeping business records.
Legal Obligation
We may use your personal information where we need to comply with legal, tax, accounting or regulatory obligations.
Consent
Where required, we may rely on your consent, for example for certain types of marketing or non-essential cookies. Where we rely on consent, you can withdraw your consent at any time.
6. Marketing Communications
We may contact you with marketing information only where we are legally allowed to do so.
This may include information about our services, updates or offers that may be relevant to you.
You can opt out of marketing communications at any time by contacting us at:
info@midlandsdrainagegroup.co.uk
We will not sell your details to third parties for marketing purposes.
7. Who We Share Your Information With
We may share your personal information with trusted third parties where necessary to operate our business, provide our services or comply with legal obligations.
This may include:
• Website hosting providers
• Email service providers
• IT support providers
• Payment processors
• Accountants or bookkeepers
• Professional advisers
• Contractors or subcontractors where needed to complete work
• Insurers where relevant
• Legal or regulatory authorities where required by law
We only share information where necessary and expect third parties to handle your information securely and lawfully.
8. Website Cookies And Analytics
Our website may use cookies and similar technologies to help it work properly, improve performance and understand how visitors use the site.
Cookies may be used for:
• Essential website functionality
• Website security
• Contact forms
• Analytics and performance tracking
• Remembering cookie preferences
We may use tools such as:
• Google Analytics: xxxx
• Google Search Console: xxxx
• Google reCAPTCHA: xxxx
• Facebook Pixel / Meta Pixel: xxxx
• Other tracking or marketing tools: xxxx
Non-essential cookies should only be used where required consent has been given.
For more information, please see our Cookie Policy.
9. How Long We Keep Your Information
We only keep personal information for as long as necessary for the reason it was collected.
We may keep enquiry and customer information for as long as needed to:
• Respond to your enquiry
• Provide services
• Maintain business records
• Deal with follow-up questions
• Manage complaints or disputes
• Meet legal, accounting and tax requirements
Typical retention periods may include:
• General enquiries: xxxx
• Customer records: xxxx
• Quote records: xxxx
• Invoice and accounting records: xxxx
• Website analytics data: xxxx
Where we no longer need your personal information, we will delete it securely or anonymise it.
10. How We Protect Your Information
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.
This may include:
• Secure website hosting
• SSL website encryption
• Password-protected systems
• Access controls
• Secure email and business systems
• Regular website security updates
• Limiting access to personal information where possible
No method of online transmission or storage is completely secure, but we take appropriate steps to protect the personal information we hold.
11. International Transfers
Some service providers we use may store or process personal information outside the UK.
Where this happens, we will take steps to ensure appropriate safeguards are in place in line with UK data protection law.
Relevant systems may include:
• Website hosting: xxxx
• Email provider: xxxx
• Analytics provider: xxxx
• CRM or enquiry management system: xxxx
• Payment processor: xxxx
12. Your Data Protection Rights
Under UK data protection law, you have rights over your personal information.
These may include the right to:
• Access the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal information in certain circumstances
• Ask us to restrict how we use your information
• Object to how we use your information in certain circumstances
• Ask for your information to be transferred to another organisation in certain circumstances
• Withdraw consent where we rely on consent
To exercise your rights, please contact us at:
info@midlandsdrainagegroup.co.uk
We may need to confirm your identity before responding to your request.
13. Complaints
If you are unhappy with how we use your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.
ICO website: ico.org.uk
ICO helpline: 0303 123 1113
14. Links To Other Websites
Our website may contain links to other websites.
We are not responsible for the privacy practices, content or security of other websites. You should read the privacy policy of any external website you visit.
15. Changes To This Privacy Policy
We may update this privacy policy from time to time.
Any updates will be published on this page with a revised “last updated” date.
16. Contact Us
If you have any questions about this privacy policy or how we use your personal information, please contact:
Business name: Midlands Drainage Group
Website: midlandsdrainagegroup.co.uk
Email: info@midlandsdrainagegroup.co.uk
Phone: xxxx
Address: xxxx